ceobd Privacy Policy
Your personal information is completely safe with us. Here is a detailed description of how ceobd protects your privacy.
ceobd ("we", "our", or "platform") is an online gaming service operated for users in Bangladesh. When you register on ceobd, log in, or use any of our services, you are considered to have accepted the terms of this privacy policy.
This policy describes what types of information we collect, how we use it, who we share it with, and what measures we take to protect your information. If you have any questions after reading our privacy policy, please contact us.
Information We Collect
Personally Identifiable Information
When creating an account and using services on ceobd, we may collect the following personal information:
- Full name (in Bengali or English)
- Date of birth (for age verification purposes — only for those aged 21 or above)
- Email address
- Mobile number
- Payment information (bKash, Nagad, Rocket, or bank account details)
- National identity card or other identity document information (for required verification)
Automatically Collected Information
When you use our platform, certain information is automatically collected through technical processes:
- IP address and device identifier information
- Browser type and operating system information
- Site usage history, login times, and session information
- Information collected through cookies and tracking technologies
- Gameplay history, bet amounts, and transaction records
Purpose of Data Use
How Your Information Is Used
ceobd uses your information only for specific and legitimate purposes. We will not use your information for unnecessary or inappropriate purposes in any way. The main purposes for which we use your information are:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To operate gaming, betting, and other services smoothly.
- Financial Transactions: To manage all financial activities including deposits, withdrawals, and bonus payments.
- Customer Support: To provide assistance and resolve issues via live chat or email.
- Security and Fraud Prevention: To prevent unauthorized access and fraud.
- Age Verification: To ensure that only those aged 21 or above are using the services.
- Responsible Gaming: To monitor user behavior and identify potentially problematic gaming patterns.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To improve platform performance and user experience.
Data Sharing and Disclosure
When Information Is Shared
ceobd does not sell or rent your personal information. However, we may share information in the following limited circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, or banks.
- Technology and Service Partners: With trusted technology partners for operating the platform, who are bound by strict confidentiality agreements.
- Legal Authorities: When required to comply with a court order or government directive.
- Fraud Investigation: With security agencies when needed to investigate fraudulent activity.
Cookies and Tracking Technologies
Use of Cookies
The ceobd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. They are used for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To monitor and improve site performance.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Data Security Measures
How We Keep Your Information Secure
ceobd places the highest importance on protecting your personal information. We maintain industry-standard security measures:
- SSL Encryption: All your data transmissions are protected by SSL encryption.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Control: Only authorized staff can access user information.
- Regular Security Audits: Regular reviews are conducted to identify system vulnerabilities.
- Two-Factor Authentication: A verification system to enhance account security.
However, no method on the internet is completely secure. We strive to ensure the highest level of protection, but a 100% guarantee against security breaches cannot be given.
Data Retention and Deletion
How Long Information Is Retained
ceobd retains your information only for as long as it is needed. When determining the retention period, we consider the following:
- The period during which your account remains active.
- Financial transaction records, which may need to be retained for an extended period for legal requirements.
- Security logs, which are kept for a specified period for fraud investigation purposes.
- Applicable legal obligations.
After an account is closed, we arrange to delete your personal information as soon as possible. However, some information may need to be retained for a specified period due to legal obligations.
Data Deletion Request
You may request us to delete your personal information. To make a request:
- Contact us via 24/7 live chat.
- Or send an email to [email protected].
We will take appropriate action after verifying your request. Please note that some information may not be immediately deletable for legal reasons.
Your Rights
Your Rights Regarding Personal Information
As a user of ceobd, you have the following rights:
- Right to Know: You have the right to know what information we have collected about you.
- Right to Rectification: You have the right to request correction of any inaccuracies in your information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Data Portability: The right to request your information in a structured format.
- Right to Object: The right to object to certain types of data processing.
- Right to Withdraw Consent: The right to withdraw previously given consent at any time.
To exercise these rights, please contact our customer support team. We are committed to responding to your requests appropriately.
Age Restrictions and Protection of Minors
Information of Those Under 21
ceobd is for those aged 21 or above only. We do not knowingly collect any information from persons under the age of 21. Age verification is mandatory during our account registration process.
If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted.
Policy Changes and Updates
Changes to the Privacy Policy
ceobd may update this privacy policy from time to time. In the event of changes:
- A new effective date will be published on this page.
- Users may be notified by email of significant changes.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about the updated policy.
Contact Us
Privacy-Related Complaints and Questions
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is ready to respond to your questions quickly and effectively.
Customer Support
24/7 Live Chat Support (in Bengali)
We generally respond to all requests as quickly as possible. More complex matters may take a little longer.
For more information, please also see our other policy pages: Terms and Conditions · Responsible Gaming · FAQ